Refund & Return Policy

Last Updated: 14 July 2026 Thank you for choosing Divy Shivling Art. We aim to provide a transparent and fair purchase experience. Please read our Refund & Return Policy carefully before placing an order.

1. Nature of Our Products

Narmadeshwar Shivling are natural stone products. Every Shivling is unique in its pattern, colour, markings and natural texture. Minor natural variations are normal and do not indicate a manufacturing defect. Customers are provided with product photographs and details before order confirmation to help them make an informed decision.

2. Order Confirmation

Orders are confirmed only after customer approval and receipt of the required advance payment. Customers are requested to review all product photographs, size details and information before confirming the order.

3. Order Cancellation

Customers may request cancellation before the product has been packed and dispatched. If the order is cancelled before dispatch, the advance payment may be refunded after review. Once the order has been shipped, cancellation may not be possible.

4. Return & Replacement

If the product is received in a damaged condition during transit, customers should contact us immediately. After verification, we will either:

• Provide a replacement of the same product (where available), or
• Issue a refund if a replacement is not possible or both parties mutually agree.

Each request is reviewed individually.

5. Reporting Damaged Products

Customers must report any transit damage within 24 hours of opening the package. To help us verify the issue, customers should provide:

• An unboxing video (mandatory)
• Clear photographs of the product and packaging
• Order details

Claims submitted without an unboxing video may be difficult to verify.

6. Natural Variations

Because every Narmadeshwar Shivling is made from natural stone, slight differences in colour, pattern, polish or natural markings may occur. These natural variations are not considered defects and are not a valid reason for return or replacement.

7. Refund Process

If a refund is approved, it will be processed through the original payment method or another mutually agreed method. The refund processing time may vary depending on the payment provider or banking system.

8. Non-Returnable Situations

Returns or refunds may not be accepted in the following cases:

• Damage caused after delivery due to improper handling.
• Requests based only on minor natural variations in the stone.
• Claims reported after the specified reporting period.
• Claims submitted without the required supporting evidence.

9. Contact Us

For refund or return-related assistance, please contact: Divy Shivling Art 340, Village Bakawan Narmada Ghat Road Bakawan, Bedia Khargone, Madhya Pradesh – 451113 India Phone: +91 62619 15382 Email: divyshivlingart62@gmail.com